Job Title

Director of Operations at COMPANY NAME

Description

The Director of Operations will lead and optimize COMPANY NAME's operational functions to deliver scalable, efficient, and high-quality outcomes. This role requires strategic leadership to design and implement processes, manage cross-functional teams, oversee supply chain and vendor relationships, and drive continuous improvement using data-driven insights. The Director of Operations partners with executive leadership to align operational priorities with business goals, manage budgets and P&L responsibilities, and ensure compliance and risk mitigation across the organization.

Responsibilities

• Develop and execute an operational strategy that supports COMPANY NAME's short- and long-term objectives.
• Manage day-to-day operations across manufacturing, supply chain, logistics, customer fulfillment, and service delivery as applicable.
• Establish and monitor KPIs to measure performance, identify bottlenecks, and drive continuous improvement.
• Lead process improvement initiatives using Lean, Six Sigma, or similar methodologies to increase efficiency and reduce costs.
• Oversee budgeting, forecasting, and P&L management for operational units; implement cost control measures.
• Partner with product, sales, finance, HR, and technology teams to ensure seamless cross-functional collaboration and execution.
• Implement and maintain operational systems and ERP solutions to improve data integrity and operational visibility.
• Manage vendor selection, contracting, performance, and relationships to ensure service level and cost targets are met.
• Ensure regulatory compliance, safety standards, and risk management practices across operations.
• Recruit, develop, and mentor high-performing operations teams and build a strong culture of accountability and continuous learning.
• Lead change management efforts during scaling, restructuring, or technology implementations.
• Provide regular reports and presentations to the executive team and board on operational performance and strategic initiatives.

Qualifications

• Bachelor's degree in Business, Operations Management, Engineering, Supply Chain, or related field; MBA or relevant advanced degree preferred.
• Minimum 8-12 years of progressive operations leadership experience, with proven success managing multi-site, cross-functional teams.
• Demonstrated experience with P&L ownership, budgeting, and financial analysis.
• Proven track record of implementing process improvements and operational transformations that delivered measurable results.
• Experience with ERP systems (such as SAP, Oracle, NetSuite) and operational analytics tools.
• Strong understanding of supply chain, logistics, procurement, and vendor management best practices.
• Excellent leadership, communication, and stakeholder management skills, including experience presenting to executive leadership.
• Experience in regulated industries or compliance-heavy environments is a plus.
• Certifications such as Lean, Six Sigma, PMP, or APICS are advantageous.

Skills

• Operations Management
• Strategic Planning
• Process Improvement (Lean, Six Sigma)
• Budgeting and Forecasting
• P&L Management
• Supply Chain and Logistics Management
• Project Management
• Cross-Functional Leadership
• KPI Development and Data Analytics
• ERP Systems (SAP, Oracle, NetSuite)
• Change Management
• Vendor and Contract Management
• Risk and Compliance Management
• Performance Optimization
• Talent Development and Coaching